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MetLife was established in New York in 1863. It entered the UAE market over 60 years ago to provide financial and insurance solutions to businesses and individuals in the gulf region. With its headquarters in Dubai, MetLife caters to Bahrain, Kuwait, Oman and Qatar in the GCC region.


Our Verdict
A Closer Look
Customer Reviews

The Pros

> Provide coverage of group life & personal accident on benefit plus plans
> Large American insurance company with strong financial support
> Participating insurers (PI’s) in UAE and therefore offer cover to workers with low salary band (LSB) of AED 4K per month
> Well recognised in the region
> Offer their own app myMetLife to manage claims on the go
> Manage their own network and process claims internally

The Cons

> A local branch of the international company and seems to be run independently as a local insurer
> Customer service can be slow and excessively process driven (no personal touch)
> Sole focus isn’t medical insurance and can up selling more profitable group life and personal accident cover
> MetLife don’t offer individual plans except for coverage to people with LSB of AED 4K
> SME/business plans exclude road traffic accidents and work-related injuries
Which hospitals, clinics and pharmacies can I have access to if I am insured with MetLife?

 You can view the network list here.

How long does it take for a claim to be processed?

After submitting a claim, reimbursements can be expected within 10-15 working days.

How do I submit a claim?

You can submit claims through the myMetLife mobile app available on the App Store or Google Play store.

Alternatively, you can also access the online portal.

Can I review the status of my claim online? What are the other ways to follow up?

es, you can review the claim status via the myMetLife mobile app available on the App Store and Google Play stores.

You can also review the status by logging in to your account on the online portal.

If you have any questions, feel free to call their UAE helpline on 800 MetLife (800-638-5433)

Expensive and poor customer service

Largely underwhelmed with the customer service an ease (or lack of) claims...

Pushing prices up on renewal hasn't helped our opinion of MetLife...will be looking to move away next renewal unless things improve.

Expert Assessment of MetLife

MetLife is one of the largest regional insurers with the ability to handle large corporates across the GCC region. With their own license in the UAE, they are able to compete with large international and small regional companies.

We have found their customer service to be a little frustrating at times, with long turn around times and being overly process driven. This has resulted in a lot of negative feedback from clients insured on Metlife schemes.

MetLife’s Benefit Plus medical insurance plans are straightforward with a good range of networks and benefits, making them ideal for SME’s in the region. However, due to a recent rate increase, at present they are slightly more expensive than their regional competition.

If you are a business owner or HR professional in the UAE, you’re looking to save money on your employee benefits package and reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.

At AES International, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

Start looking after your employees' well-being today. 

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