Expacare
Insurance

An independent review by our team of experts.

Expacare was established in London in 1982, with the aim of providing international private medical insurance with 24-hour global assistance to individuals, families, small medium enterprises (SME’s) and corporate clients.

They pride themselves on the five values that define them – caring, professional, open, honest and compassionate.

In the UAE, Expacare has partnered with Al Ain Ahlia Insurance Co. to provide Dubai Health Authority (DHA) and Health Authority Abu Dhabi (HAAD) approved medical insurance plans.

Expacare provides numerous plans with different variations and a dedicated named account manager for all corporate medical insurance clients.

Expacare offer the below plans:

Individual/Family Policies
Comprehensive international SME policies
Comprehensive international corporate policies

The Pros

> Financially stable MGA with strong backing from Lloyd’s of London

> Relatively low annual increases in comparison to other international insurers

> Offer a ‘company policy’ for companies with just one employee. Perfect for start-ups in the region, that will grow quickly

> Medical History Disregarded (MHD) starting from 5 employees (market average is 10 employees)

> Use MedNet TPA and the Mednet App for claims submission and tracking

> Healthy discounts can be up to 25% for new members

> The Expacare team are very helpful and accommodating where they can be with the members interest at heart

The Cons

> No local presence in the UAE and therefore rely heavily on their local TPA (Mednet)

> HQ is in London and therefore they work on London time zone

> Unable to offer highly competitive corporate schemes

> Waiting periods on certain benefits

> Limited options in their plans and benefits

What are the TPA (Third Party Administrator) options?

MedNet.

Do Expacare offer a portal or an app?

Expacare offers its customers an app.

What's the turnaround time for reimbursements?

7 working days.

What's the turnaround time for pre-approvals?

For out-patients: 5-30 minutes
For in-patients: 24 hours

What's the minimum number of employees required for MHD (Medical History Disregarded)?

Expert Assessment of Expacare

A couple of years ago, Expacare had a consistent track record of providing below-market inflation increases, with less than a 7% increase in their base rates. Due to market inflation and volatility their increases are now between 10-12% on average which is still more competitive than other international insurers. Expacare aims to provide stable and long-term solutions to our clients and should be considered an excellent long term partner.

Expacare has partnered with MedNet to utilise their network and handle their claims in the UAE. MetNet is an established well-known brand that offers quality customer experience. Although, due to a lack of presence in the region from Expacare, escalations can get slightly delayed.

As Expacare is financially stable and backed by Lloyd’s of London, defaulting on payments is not a concern.

They provide a range of variations on their ‘choices plans’ that allow them to select from different networks and add co-insurances, however, there are limited options for their Out-Patient and Add on benefits which can make it difficult to meet a clients specific requirements.

If you are a business owner or HR professional in the UAE, you’re looking to improve the medical insurance cover for you group, save money on your employee benefits package or reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.

At AES, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

The information in this material is intended for the recipient’s background information and use only. It is provided in good faith and without any warranty or, representation as to accuracy or completeness. Information and opinions presented in this material have been obtained or derived from sources believed by AES to be reliable and AES has reasonable grounds to believe that all factual information herein is true as at the date of issue. It does not constitute investment advice, recommendation, or an offer of any services or products for sale and is not intended to provide a sufficient basis on which to make an investment decision. It is the responsibility of any persons wishing to make a purchase to inform themselves of and observe all applicable laws and regulations. Unauthorised reproduction or transmitting of this material is strictly prohibited. AES accepts no responsibility for loss arising from the use of the information contained herein.

‘AES’ refers to the AES Group’s separate but affiliated entities generally, rather than to one particular entity. These entities are AES Middle East Insurance Broker LLC registered with the UAE Ministry of Economy, United Arab Emirates, Licence no. 571368, and Commercial Registration no. 75162 and regulated by the UAE Central Bank license no. 189; AES Financial Services Limited, incorporated and registered in England and Wales with company number 06063185, authorised and regulated by the UK Financial Conduct Authority FRN: 464494; AES Financial Services (DIFC) Ltd, registered in the Dubai Financial Centre (DIFC) as a foreign company, license no.2128, and regulated by the Dubai Financial Services Authority (DFSA) Reference No F003476; AES International Limited, a private company incorporated and registered in the British Virgin Islands with company number 1839872; AES International Global Limited, a private company incorporated and registered in the British Virgin Islands with company number 1887885. Please visit our authorisations page for further information on regulation, redress and accessibility.

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Expacare
Insurance

An independent review by our team of experts.

REVIEW SUMMARY