Now Health
Insurance

An independent review by our team of experts.

Now Health is a global medical insurance provider with headquarters in Hong Kong and regional service centres in Beijing, Dubai, and the UK.

Now Health promises its customers a fast service - that can be accessed anytime and anywhere. In July 2015, they acquired ‘Best Doctors Insurance’ a leading medical insurance provider with a large distribution network in Latin America, the Caribbean, and Canada. This acquisition enables Now Health to provide high-end international service to over 112,000 members around the world with a team of 350 employees and 5000+ distribution partners.

In the UAE, Now Health has partnered with RSA Insurance with the aim of providing the highest quality of coverage and access to worldwide healthcare via the WorldCare plan. RSA established in the UAE in 1956 and currently serves 17 million customers in 100 countries around the world.

The Pros

> Strong partnership strategy enabling access to networks around the world

> Now Health International app can be used for claims submission and policy management

> Highly responsive customer service

> Claims submitted are usually paid within 5 working days

> No requirement to always submit claim forms when reimbursing through the app

> Second medical opinion service

> Partnership with Red24

The Cons

> Premiums are higher than similar Tier 2 providers in the region

> Company is still growing through various mergers and acquisitions and as a result rates tend to fluctuate

Which hospitals, clinics and pharmacies can I have access to if I am insured with Now Health?

Please refer to the brochures in the additional resources section below.

How long does it take for a claim to be processed?

Claims are generally paid within 5 working days, provided all documents are submitted accurately with all the required information.

You can follow up on the status of your claim by emailing GlobalService@now-health.com or calling +971(04)44501510.

Can I review the status of my claim online? What are the other ways to follow up?

You can review the status of your claim online.

You can also download the app – Now Health International from the App Store because it is an excellent solution for all your healthcare needs when you’re insured with Now Health.

Alternatively, you can also call +971(04)44501510.

Expert Assessment of Now Health

We are impressed with Now Health as they are a strong emerging medical insurance provider that promises quick service with a high-end digital platform. They respond swiftly to market changes with a focus on offering paperless service. Members enjoy all medical insurance related services through the online portal and the mobile app.

Now Health is the only Dubai Health Authority (DHA) approved provider in the UAE to offer an optional inpatient top-up plan. This option enables members to get access to in patient medical treatment anywhere in the world. A great option for any expats not satisfied with the level of cover their employer is offering, who want more of a safety net should the worst happen.

Customer service levels are very high, and most approvals and claims are done well within their stated turn around times. As they operate as the ‘TPA’ and RSA as the insurer, Now Health have a dedicated team in the UAE and also manage their own network, which gives them an element of control that some other Tier 2 providers don’t have.

If you are a business owner or HR professional in the UAE, you’re looking to save money on your employee benefits package and reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.

At AES International, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

The information in this material is intended for the recipient’s background information and use only. It is provided in good faith and without any warranty or, representation as to accuracy or completeness. Information and opinions presented in this material have been obtained or derived from sources believed by AES to be reliable and AES has reasonable grounds to believe that all factual information herein is true as at the date of issue. It does not constitute investment advice, recommendation, or an offer of any services or products for sale and is not intended to provide a sufficient basis on which to make an investment decision. It is the responsibility of any persons wishing to make a purchase to inform themselves of and observe all applicable laws and regulations. Unauthorised reproduction or transmitting of this material is strictly prohibited. AES accepts no responsibility for loss arising from the use of the information contained herein.

‘AES’ refers to the AES Group’s separate but affiliated entities generally, rather than to one particular entity. These entities are AES Middle East Insurance Broker LLC registered with the UAE Ministry of Economy, United Arab Emirates, Licence no. 571368, and Commercial Registration no. 75162 and regulated by the UAE Central Bank license no. 189; AES Financial Services Limited, incorporated and registered in England and Wales with company number 06063185, authorised and regulated by the UK Financial Conduct Authority FRN: 464494; AES Financial Services (DIFC) Ltd, registered in the Dubai Financial Centre (DIFC) as a foreign company, license no.2128, and regulated by the Dubai Financial Services Authority (DFSA) Reference No F003476; AES International Limited, a private company incorporated and registered in the British Virgin Islands with company number 1839872; AES International Global Limited, a private company incorporated and registered in the British Virgin Islands with company number 1887885. Please visit our authorisations page for further information on regulation, redress and accessibility.

If you are outside the UK and we advise you or carry out other business, nearly all the rules, regulations and arrangements made under the UK regulatory regime (including the rules made by the FCA and the dispute resolution process provided by the UK Financial Ombudsman Service) will not apply to most aspects of the service you receive, such advice or business being provided from outside the UK. You should therefore clearly understand such rights and protection as are afforded in the jurisdiction where you receive advice. Local law, regulation and redress processes will apply in almost all cases, and will be different from that of the UK.

RISKS

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Now Health
Insurance

An independent review by our team of experts.

REVIEW SUMMARY