REVIEW SUMMARY

Union Insurance

Established in 1998 with a paid capital of over AED 330 million, Union Insurance is licensed by the Insurance Authority and listed on the Abu Dhabi Securities Exchange, with its head office located in Dubai.

Being one of the newer established local insurers, Union Insurance have shown strong growth and progress, thanks in part due to the experienced management team.

Union Insurance makes it a point to offer innovative, superior-value insurance coverage.

Our Verdict
A Closer Look
FAQs
Customer Reviews

Union Insurance offer the below plans: 

  • Individual/family policies
  • Moderate regional SME policies  
  • Moderate regional corporate policies  

The Pros

> Can be flexible in their policies
> Offer individual, SME and corporate policies, as well as other lines of insurance
> A helpful team who are willing to assist where they can
> A very experienced management team
> Use a number of TPAs

The Cons

> Often too expensive compared to competing insurers
> No quoting portal so RFQs need to be sent manually
> Relatively new so there is risk of variation in their benefits, networks, TPAs or even rates
> Onboarding and documentation can be time consuming and strict
What are the TPA (Third Party Administrator) options?

NAS or Nextcare.

Do Union Insurance offer a portal or an app?

Union Insurance offer an app to customers. 

 
What's the turnaround time for reimbursements?

14 working days. 

What's the turnaround time for pre-approvals?

For out-patients: 15-45 minutes
For in-patients: 24 hours

What's the minimum number of employees required for MHD (Medical History Disregarded)?

10.

Suitable insurance

This is our first year with Union Insurance who we had never heard of before. We have not had many issues from our employees and the only issues have been delays in pre approvals, reimbursements and claims but this seems to be the norm in the local insurer market. So far, we are quite happy with the policy overall.

Expert Assessment of Union Insurance

Union Insurance are a relatively new insurer to the market and also to AES. We have confidence in Union as we are familiar with their management who have been in the industry for a long time.

The relationship team are very helpful and willing to do what they can in order to assist us. It is beneficial that they use a number of TPAs, all of which are well established, trustworthy and who have user-friendly member apps.

Even though Union Insurance are within the local market, they often are too expensive when quoting and they don’t have any traits that make their prices reasonable, so we are rarely able to advise them as the best option for our clients.

It is great that they offer individual, SME and Corporate policies and with their flexibility and eagerness to assist us, and we will continue to send them RFQs in the hope that eventually they will be the most suitable option for our clients.

If you are a business owner or HR professional in the UAE, you’re looking to improve the medical insurance cover for you group, save money on your employee benefits package or reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900. 

At AES, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year. 

Start looking after your employees' well-being today. 

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