William Russell is a reputable and well-established company in the UAE, especially with its partnership with Dubai Insurance - which is the oldest insurance company in the region.
However, William Russell’s plans are rigid and haven’t been changed to match the changes in the market. They have introduced a Flex policy but the benefits available are still difficult to satisfy the clients requirements and compete with other insurers. As a result, other insurers that offer modular plans often prove to be more competitive in their offering and prices.
On the plus side, customers enjoy access to the Nextcare app for swift claims and health insurance related enquiries.
William Russell has a high client retention rate as they focus on providing quality customer service, with the help of dedicated account managers and this really is true in all areas as the team are always very quick and responsive with us and willing to assist however they can in order to be competitive but unfortunately they often have constraints from their underwriting or re-insurer.
If you are a business owner or HR professional in the UAE, you’re looking to improve the medical insurance cover for you group, save money on your employee benefits package or reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.
At AES, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.