Now Health Medical Insurance

An independent review by our team of experts.

Review summary

Now Health

Now Health is a global medical insurance provider with headquarters in Hong Kong and regional service centers in Beijing, Dubai, and the UK.  

Now Health promises its customers a fast service - that can be accessed anytime and anywhere. In July 2015, they acquired ‘Best Doctors Insurance’ a leading medical insurance provider with a large distribution network in Latin America, the Caribbean, and Canada. This acquisition enables Now Health to provide high-end international service to over 112,000 members around the world with a team of 350 employees and 5000+ distribution partners.

In the UAE, Now Health has partnered with RSA Insurance with the aim of providing the highest quality of coverage and access to worldwide healthcare via the WorldCare plan. RSA established in the UAE in 1956 and currently serves 17 million customers in 100 countries around the world.

Overview

Now Health provides world-class health insurance to individuals and businesses in the UAE.

Individual & family medical insurance plans offered by Now Health include:

WorldCare Essential (can be used as a top up insurance to Dubai residents)

  1. Annual maximum benefit of up to $ 3 Million USD
  2. In-patient and day-patient care

WorldCare Advance

  1. Annual maximum benefit of up to $ 3.5 Million USD
  2. In-patient and day-patient care
  3. Out-patient care

WorldCare Excel

  1. Annual maximum benefit of up to $ 4 Million USD
  2. In-patient and day-patient care
  3. Out-patient care
  4. Routine & complex dental treatment

WorldCare Apex

  1. Annual maximum benefit of up to $ 4.5 Million USD
  2. In-patient and day-patient care
  3. Out-patient care
  4. Routine & complex dental treatment
  5. Routine maternity care

Corporate medical insurance plans offered by Now Health include:

WorldCare Essential

  1. Annual maximum benefit of up to $ 3 Million USD
  2. In-patient and day-patient care

WorldCare Advance

  1. Annual maximum benefit of up to $ 3.5 Million USD
  2. In-patient and day-patient care
  3. Out-patient care

WorldCare Excel

  1. Annual maximum benefit of up to $ 4 Million USD
  2. In-patient and day-patient care
  3. Out-patient care
  4. Routine & complex dental treatment

WorldCare Apex

  1. Annual maximum benefit of up to $ 4.5 Million USD
  2. In-patient and day-patient care
  3. Out-patient care
  4. Routine & complex dental treatment
  5. Routine maternity care

A list of all the optional services can be found in the brochures located in the resources section. Alternatively, if you need further information, contact us or call us on +971 (0) 4559 4900.

The pros

  • Strong partnership strategy enabling access to networks around the world
  • Now Health International app can be used for claims submission and policy management
  • Highly responsive customer service
  • Claims submitted are usually paid within 5 working days
  • No requirement to always submit claim forms when reimbursing through the app
  • Second medical opinion service
  • Partnership with Red24

The cons

  • Premiums are higher than similar Tier 2 providers in the region
  • Company is still growing through various mergers and acquisitions and as a result rates tend to fluctuate
FAQs
Which hospitals, clinics and pharmacies can I have access to if I am insured with Now Health?
Please refer to the brochures in the additional resources section below.
How long does it take for a claim to be processed?

Claims are generally paid within 5 working days, provided all documents are submitted accurately with all the required information.

You can follow up on the status of your claim by emailing GlobalService@now-health.com or calling +971(04)44501510.

Can I review the status of my claim online? What are the other ways to follow up?

You can review the status of your claim online.

You can also download the app – Now Health International from the App Store because it is an excellent solution for all your healthcare needs when you’re insured with Now Health.

Alternatively, you can also call +971(04)44501510.

Customer reviews
Difficult choice - but the right choice

As Now Health wasn't the cheapest option for us, we had to think hard about opting for their solution.

We also had to sell in our choice to the money men.

It was a difficult choice - but in the end it doesn't only come down to cost.

We liked the flex offered by Now Health and we've made the right decision for certain.

Expert verdict
Expert Assessment of Now Health

We are impressed with Now Health as they are a strong emerging medical insurance provider that promises quick service with a high-end digital platform. They respond swiftly to market changes with a focus on offering paperless service. Members enjoy all medical insurance related services through the online portal and the mobile app.

Now Health is the only Dubai Health Authority (DHA) approved provider in the UAE to offer an optional inpatient top-up plan. This option enables members to get access to in patient medical treatment anywhere in the world. A great option for any expats not satisfied with the level of cover their employer is offering, who want more of a safety net should the worst happen.

Customer service levels are very high, and most approvals and claims are done well within their stated turn around times. As they operate as the ‘TPA’ and RSA as the insurer, Now Health have a dedicated team in the UAE and also manage their own network, which gives them an element of control that some other Tier 2 providers don’t have.

If you are a business owner or HR professional in the UAE, you’re looking to save money on your employee benefits package and reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.

At AES International, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

“Thank you AES International for helping me and my family with your low cost no-nonsense approach. It is refreshing!”

Kristian Petersson

“With this sort of service you also expect to be paying very high fees, but it’s just not the case. I would definitely recommend AES.”

Jake van den Dries

“In the short time that I’ve been using AES I’ve made nearly ten thousand pounds and couldn’t be happier!”

Jackie Pym

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