Orient Health Insurance

An independent review by our team of experts.

Review summary

Orient

Orient was established in 1982 as part of the Al-Futtaim Group. With a paid-up capital of AED 500 million (highest in the UAE), Orient is a financially well supported firm in the region.

Along with its strong financial base, its core strengths also include a highly qualified and customer friendly workforce, in-depth knowledge of the local insurance market, and a diversified product range - complimented by a strong panel of top ranking European re-insurers.

Orient’s head office is in Dubai, and this allows them to serve clients through an extensive branch network, including in Bur Dubai, Deira, Dubai Health Care City, Sheikh Zayed Road, Jebel Ali, Abu Dhabi, Al Ain, Mussafah, Sharjah and Ras Al Khaimah in UAE, Muscat, and Salalah in Sultanate of Oman and Bahrain.

Overview

Orient provides medical insurance to individuals, families, and businesses. For group medical insurance, Orient offers flexible group plans based on a business' requirements with either Nextcare or MedNet as a third-party administrator. Therefore, for details on their group insurance plans, feel free to contact us or call us on +971 (0) 4559 4900 for more information.

Individual medical insurance plans

DHA Essential Benefit Plan (EMED) and DMED Non-Working Dependents Individual Medical Policy

  1. Maximum annual aggregate benefit level of AED 150,000
  2. Basic coverage – All of UAE except Abu Dhabi and Al Ain
  3. Emergency medical treatment – all over the UAE
  4. Provider network – Nextcare PCP/RN3
  5. Treatment for chronic and pre-existing conditions excluded for first 6 months
  6. In-patient treatment - 20% coinsurance payable by the insured with a cap of 500 AED payable per encounter and an annual aggregate cap of 1000 AED.
  7. Basic maternity benefit

Family Care Plan – Dubai

  1. Annual benefit of up to AED 1,000,000
  2. Geographical scope of coverage for elective & emergency treatment – Worldwide
  3. Coverage outside UAE limited to 90 days per treatment
  4. Network access – gold, silver premium, silver classic, green and silk road.
  5. Outpatient treatment restricted to clinics only
  6. Basic maternity cover includes pre-& post-natal treatments, normal delivery, medically necessary caesarean, maternity related complications and medically necessary legal terminations.
  7. Inpatient maternity treatments are subject to prior approval

Family Care Plan – Abu Dhabi & Al Ain

Similar benefits as per the Dubai plan with adjustments to meet the Health Authority Abu Dhabi (HAAD) guidelines. Please download the table of benefits from the additional resources section below or contact us to learn more. You can also call us at +971(0)45594900 to speak to one of our insurance specialists.

For a complete list of benefits with details and limitations under the above plans, please refer to the brochures in the resources section, or contact us for more detailed information.

The pros

  • Financially stable insurer (with a rating of A from AM Best and S&P)
  • Family plan has fixed benefits with a choice of different network options
  • Corporates and SME’s can choose either MedNet or Nextcare as their third-party administrators and both offer great mobile apps
  • All individual plans cover the USA through reimbursement
  • Orient is one of the participating insurers (PI’s) and therefore cover employees in the low salary band (LSB) earning under AED 4k per month

The cons

  • No global networks
  • Basic plans with no additional coverage for benefits like congenital conditions
  • No cover for injuries resulting from road traffic accidents or workplace related injuries
  • Maternity limits are on the low side
  • SME/business plans exclude road traffic accidents and work-related injuries
FAQs
Which hospitals, clinics and pharmacies can I have access to if I am insured with Orient?

Please refer to the brochures in the additional resources section below.

How long does it take for a claim to be processed?

After submitting a claim, reimbursements can be expected within 10 working days.

How do I submit a claim?

You can submit claims through the MedNet or Nextcare mobile app.

MedNet claims can be submitted here.

Nextcare claims can be submitted here.

Can I review the status of my claim online? What are the other ways to follow up?

If you have any questions, feel free to call 800 ORIENT (800 - 674368)

Customer reviews
Suitable for our local needs

We were not looking for a global, but a local partner for our company's group insurance.

We looked at many options, and because our requirements are relatively narrow, Orient came in very well from a cost perspective.

As HR Director I am delighted with Orient...I have also received generally pleasing feedback from my colleagues.

Expert verdict
Expert Assessment of Orient

Orient is one of the largest regional insurers with a large and well managed portfolio, and thus are a very reliable choice for regional plans.

Although their plans offer worldwide coverage (including the US), Orient doesn’t have a network outside the Middle East. Therefore, all treatments outside this region will be covered on a reimbursement basis at 80% of the UAE’s network rates.

They offer flexibility on two extensive networks - MedNet or Nextcare, and both offer great mobile apps for claims submission and medical insurance related enquiries.

If you are a business owner or HR professional in the UAE, you’re looking to save money on your employee benefits package and reduce your company medical insurance costs, we will review your current plans and related expenses. 

Please contact us or call us on +971 (0) 4559 4900.

At AES International, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

“Thank you AES International for helping me and my family with your low cost no-nonsense approach. It is refreshing!”

Kristian Petersson

“With this sort of service you also expect to be paying very high fees, but it’s just not the case. I would definitely recommend AES.”

Jake van den Dries

“In the short time that I’ve been using AES I’ve made nearly ten thousand pounds and couldn’t be happier!”

Jackie Pym

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