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Dubai Insurance

Dubai Insurance was the first local insurance company to be established in the UAE. It was formed by decree of His Highness, Sheikh Rashid Al Makhtoum in 1970, and thus has over 47 years’ expertise in this market.

Dubai Insurance has partnered with leading international reinsurers to offer high quality insurance plans to locals and expats in the UAE via employee healthcare plans. As a result, it has received an ‘A-excellent’ rating by AM Best, a globally renowned ratings company.

You can learn more about AM Best here.  

Our Verdict
A Closer Look
Customer Reviews

The Pros

> Oldest insurer in Dubai thus highly secure
> Claims and network managed in-house
> Stable annual premium increases in-line with inflation
> Competitive premium with access to a comprehensive network
> No additional premium charged for married women

The Cons

> Only 3 SME plans with no flexibility on benefits unless the group has over 100 members
> Claim reimbursements can be quite slow compared to competitors
> Basic app with others offering better functionality and experience
> No cover for road traffic accidents or work-related injuries
> No network access outside the UAE
> Unable to insure employees earning under AED 4K salary
Which hospitals, clinics and pharmacies can I have access to if I am insured with Dubai Insurance?

You can access the medical network on the Dubai Insurance website.

How long does it take for a claim to be processed?

After submitting a claim, reimbursements can be expected within 10-15 working days.

How do I submit a claim?

You can submit your claims online. However, you will need to fill the reimbursement form before submitting your claim.

Can I review the status of my claim online? What are the other ways to follow up?

You can review the status of your claim online or contact the toll-free number – 800 Dubins (800- 382467).

Alternatively, you can also email info@dubins.ae.

Customer Review

We concentrated on short-termism when we chose to partner with Dubai Insurance, and that was to our detriment...the number of dissatisfied employees as a result of a nightmare claims process told us to move insurer.

The plans look acceptable and decent on paper - the practical reality of working with Dubai Insurance was not good.  They have a lot of room for improvement.

Expert Assessment of Dubai Insurance

Dubai Insurance has been around for over 40 years, and is therefore an extremely well established company in the region. This stability allows the company to offer competitive prices, by increasing the premium based on market inflation. They’re especially competitive for companies with fewer than 100 employees with an average age of 35 or below.

Dubai Insurance has a comprehensive network on all plans, with even the basic plans offering access to the majority of the leading hospitals in the UAE.

On the downside, Dubai Insurance only offers 3 rigid plans. However, this is one of the factors that has enabled them to offer highly competitive prices.

There is significant room for improvement when it comes to their customer service, as members are often passed to different contact people, especially during escalations, and there is no accountability leading to frustrating and lengthy resolution.

If you are a business owner or HR professional in the UAE, you’re looking to save money on your employee benefits package and reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us.

At AES International, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

Start looking after your employees' well-being today. 

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