AXA Gulf
Insurance

An independent review by our team of experts.

AXA Gulf offer the below plans:

Individual/Family policies
A range of comprehensive to moderate SME policies
A range of comprehensive to moderate corporate policies

The Pros

> Offer a wide range of plans where the lower end can be very cost effective

> Online services

> AXA360 tele-consultation available for most plans

> A wide number of insurance lines available

> In-house administrator team which improves the rates with facilities and process protocols

The Cons

> The network lists can be quite limited on the lower plans

> Very automated processes where response times can be long and escalations can also take time

> There is very little capability from the AXA team to assist with exceptions or escalations

> All plans are completely fixed except for the option of out-patient co-insurance

What are the TPA (Third Party Administrator) options?

In-house team.

Do AXA Gulf offer a portal or an app?

AXA Gulf offer an app to customers.

What's the turnaround time for reimbursements?

5-7 working days.

What's the turnaround time for pre-approvals?

For out-patients: 1 hour
For in-patients: 4 hours

What's the minimum number of employees required for MHD (Medical History Disregarded)?

11.

Expert Assessment of AXA Gulf Insurance

AXA are a very well known and established global insurance provider that offer one of the largest varieties of insurance lines.

AXA Gulf, however, seem to be a subsidiary that don’t quite share the same level of expertise and quality service as the global AXA group. AXA Gulf are part of the local insurers market and follow a very bureaucratic and automated system. This is manageable in some cases, but there is often a level of urgency where this becomes an issue.

AXA Gulf do provide a good range of policies, which is helpful when trying to adopt a clients specific requirements. Their plans are very much “off the shelf” products where the only area that can be varied is the out-patient co-insurance. This can cause difficulties in matching the policy to the client's specific requirements, especially compared to other insurers who are much more flexible in their benefits and networks.

They are a very good option for individual policies where the client is looking for a price competitive option and who may not need to use their policy very often.

If you are a business owner or HR professional in the UAE, you’re looking to improve the medical insurance cover for you group, save money on your employee benefits package or reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900.

At AES, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year.

The information in this material is intended for the recipient’s background information and use only. It is provided in good faith and without any warranty or, representation as to accuracy or completeness. Information and opinions presented in this material have been obtained or derived from sources believed by AES to be reliable and AES has reasonable grounds to believe that all factual information herein is true as at the date of issue. It does not constitute investment advice, recommendation, or an offer of any services or products for sale and is not intended to provide a sufficient basis on which to make an investment decision. It is the responsibility of any persons wishing to make a purchase to inform themselves of and observe all applicable laws and regulations. Unauthorised reproduction or transmitting of this material is strictly prohibited. AES accepts no responsibility for loss arising from the use of the information contained herein.

‘AES’ refers to the AES Group’s separate but affiliated entities generally, rather than to one particular entity. These entities are AES Middle East Insurance Broker LLC registered with the UAE Ministry of Economy, United Arab Emirates, Licence no. 571368, and Commercial Registration no. 75162 and regulated by the UAE Central Bank license no. 189; AES Financial Services Limited, incorporated and registered in England and Wales with company number 06063185, authorised and regulated by the UK Financial Conduct Authority FRN: 464494; AES Financial Services (DIFC) Ltd, registered in the Dubai Financial Centre (DIFC) as a foreign company, license no.2128, and regulated by the Dubai Financial Services Authority (DFSA) Reference No F003476; AES International Limited, a private company incorporated and registered in the British Virgin Islands with company number 1839872; AES International Global Limited, a private company incorporated and registered in the British Virgin Islands with company number 1887885. Please visit our authorisations page for further information on regulation, redress and accessibility.

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AXA Gulf
Insurance

An independent review by our team of experts.

REVIEW SUMMARY