The AES
satisfaction guarantee

Our team consists of the world’s leading financial professionals and we support their ongoing professional development to ensure they remain as well qualified and technically able as possible.

As a result, AES guarantees the suitability of the advice given via the 'All About You' process.  If, after the first year of service, you're not completely happy with your experience we will offer you a full refund of our management fee.

We’re also fully committed to providing you with a great ongoing client experience. If, for any reason, you are not completely satisfied with your ongoing service, we will do everything we can to make it right, up to and including waiving AES’s fees for the next 90 days.

We promise to fix any mistakes promptly and put your portfolio back to the position it would have been in had the mistake not occurred. This is not linked to our fees, but instead the cost of the mistake.

We make this promise because we know that mistakes will happen, no matter how carefully we set up our systems and processes.

We feel a strong moral obligation to identify these errors, learn from them and ensure our client portfolios are not disadvantaged.

The continuous evolution of our service is at the heart of everything we do.

KEY POINT

For this promise to work, we ask for your commitment to notify us as soon as possible if you notice an error and allow us the opportunity to rectify the problem.