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Review summary

Generali Insurance

The Generali Group is a leading global insurance and finance provider; it has presence in over 60 countries around the world. 

Generali Global Health (GGH) is a specialised business unit that provides high-quality insurance at competitive prices. This network launched in 1966, and is headquartered in Brussels with regional offices in Frankfurt, London, Hong Kong, Parsippany, and New Jersey, USA. 

GGH focuses on providing specialised medical insurance to multinational corporates around the world while present in 50 countries with almost 72,000 employees and servicing approximately 61 million customers.. 

In the UAE, Generali has partnered with Dubai National Insurance, which was established in 1991.

Our Verdict
A Closer Look
Customer Reviews

Generali offer the below plans: 

  • Comprehensive international SME policies  
  • Comprehensive international corporate policies  

The Pros

> One of the largest insurance companies in the world
> Partnered with MedNet
> Fast turnaround time
> Modular products
> Easy claim submission through the MedNet app (‘MedNet mHealth’) and online portal
> Comprehensive maternity limits
> High levels of alternative treatment cover

The Cons

> No individual/family medical insurance
> Currently facing high renewal increases
What are the TPA (Third Party Administrator) options?
Do Generali offer a portal or an app?

Generali offer an app to customers. 

What's the turnaround time for reimbursements?

5-8 working days.

What's the turnaround time for pre-approvals?

For out-patients: 30 minutes
For in-patients: 24-48 hours

What's the minimum number of employees required for MHD (Medical History Disregarded)?


Definitely a 5-star provider

Generali Global Health has absolutely surpassed our every expectation. 

Their modular products are first rate, customer service is exceptional, turnaround times for claims are outstanding. 

We've had brilliant feedback from staff as well. 

Cannot fault Generali from our point of view. 

Expert Assessment of Generali Insurance

We’re impressed with Generali as they’re relatively new to the UAE market and have managed to obtain a large client base. Although they have obtained a strong client base, they are currently facing high renewal increases but are maintaining as flexible as possible in order to help assist the clients.  

Generali’s customer service is exceptional as they’ve invested a significant amount of time and money into their partner, MedNet. They have a dedicated team at MedNet that deal purely with Generali clients. They currently cater to small-medium businesses with 10-100 employees although they do have the capability to service larger corporate schemes over 100 employees. 

We’ve received excellent positive feedback from all our Generali clients and therefore are very satisfied with their insurance plans for employees in small-medium businesses in UAE, especially Dubai and Abu Dhabi. 

The MedNet app is user-friendly and accepts out of network claims that are generally processed within 5-10 working days. Other large providers generally take 15 working days at minimum to process claims. 

The modular product offering allows clients to build a plan that best suits them with options to include high limits for dental and fertility treatments. 

If you are a business owner or HR professional in the UAE, you’re looking to improve the medical insurance cover for you group, save money on your employee benefits package or reduce your company medical insurance costs, we will review your current plans and related expenses. Please contact us or call us on +971 (0) 4559 4900. 

At AES, we focus on providing long-term solutions, tailored to an individual organisation’s needs, to help you improve overall employee wellness, drive up productivity and engagement, and enable you to manage your corporate medical insurance spend year on year. 

Generali Global Choice Benefit Schedule UAE

Global Choice Membership Guide UAE

Global Choice Benefit Schedule - Businesses

Generali MedNet Network List

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