1. Open a Currency Account™
Transfer the funds (to exchange) to us via bank transfer.
2. Buy/sell your foreign currency
Tell us how much you want to transfer or exchange and in what currency.
3. We make your payment
Tell us where to send your money.
Once we receive your valid documents, it’s usually within 24 hours.
We provide quotations upon request to all existing clients. All quotations are indicative and are intended for information purposes only.
We cannot lock in rates or honour indicative rates. We will use a live exchange rate on the date we are in receipt of a valid instruction and cleared funds before cut off.
Provided we've received your payment on time, in most cases we'll send out the foreign currency on the settlement date, which is two working days after the instruction is executed.
The fee is taken from the consideration you wish to exchange.
We do not accept third-party payments to or from the AES Currency Account™ without necessary supporting paperwork. Usually, the remitter/beneficiary must be the AES Currency Account™ holder.
No. We can only process the foreign exchange with cleared funds.
Once your Currency Account™ is open you can immediately place your instruction.
Online access will be provided once the Currency Account™ is opened.
If your original instruction has been processed, it cannot be reversed. We will need to re-sell your money and any extra costs will be charged to you.
Payment instructions will need to be received by us by 10:50 AM GST to be processed on the same business day. Payment instructions received after that time, or outside of our business days, will be processed on a best endeavours basis or on the following business day.
Our business days are Sunday to Thursday, excluding public and bank holidays in the UAE and the UK.